At Onieal Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a free return process to make it as easy as possible.
Eligibility for Returns
- Items must be returned within 30 days of receiving your order.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- A proof of purchase (such as an order confirmation or receipt) is required for all returns.
Free Return Process
- Contact Us: To initiate a return, please reach out to our customer support at [email protected]. Provide your order number and the reason for the return.
- Return Label: Once your return is approved, we will provide you with a prepaid return shipping label. You can use this label to send the item back to us at no cost.
- Return Addresses:
- Vietnam: 24 Nang Tinh, Nam Dinh 420000, Vietnam
- United States: 5281 Stone Path Trl, Prescott, AZ 86301, United States
Please use the return address closest to your location for faster processing.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and the credit will be applied to your original payment method within 5-7 business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the product. We will arrange a replacement or a full refund as soon as possible.
Contact Us
For any questions regarding our returns policy, please reach out to us at [email protected].
Thank you for shopping with Onieal Store. We appreciate your business and are here to make your shopping experience as smooth as possible!