At Onieal Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below:
Eligibility for Refunds
- Items must be returned within 30 days of receiving your order.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of purchase (such as an order confirmation or receipt) is required for all returns.
Non-Refundable Items
- Items that have been used, damaged, or are not in their original condition.
- Custom or personalized products.
- Items purchased on clearance or marked as “final sale.”
Refund Process
- Contact Us: To initiate a return, please reach out to our customer support at [email protected]. Provide your order number and the reason for the return.
- Return Approval: Once your return is approved, you will receive instructions on how and where to send your item. Please note that customers are responsible for return shipping costs.
- Refund Confirmation: After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- Processing Time: If your refund is approved, it will be processed, and the credit will automatically be applied to your original payment method within 5-7 business days.
Late or Missing Refunds
- If you haven’t received your refund after 7 business days, please first check your bank account or credit card statement.
- Then, contact your bank or credit card company, as it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at [email protected].
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the product. We will arrange a replacement or a full refund as soon as possible.
Thank you for shopping with Onieal Store. We appreciate your understanding and look forward to providing you with the best possible service.